Well then you wouldnt be a shop owner for very long... Sometimes youll have an &%$#@! customer youll have to please to keep good business as &%$#@! usually hve big mouths and can spread a bad rep quick... Knowing this is key to customer satisfaction.... You please your customer no matter there tude unless there actually being loud and disruptive..... So hats off to you sir for i may be arrogant but your ignorant. And if your saying " if you came into my shop" beccause you own a shop. I havnt heard of it you know why? You dont get big by being anti customer service.... Ever heard of chapparal?? They also have the best god damn customer service around... Thirdly... They signed a paper indicating they checked the oil.... That puts them at fault... If i cant trust that i cant trust they didnt steal my fork internals and swap them with the rocks your heads are filled with.... Uhhhhhh son LOL. You sound more moronic with every post, please keep them coming.. As far as their signed piece of paper saying they checked the oil, as far as they are concerned, they did check the oil.. It was full when it left the dealer, who knows wat you and your 12 yr old buddies did to it.. Since you know so much about owning a business you should start your own, Im sure you would prosper..hahaha..