Hello, I'm a new member but long time reader. I just had my forks done by dicks racing in cali. Normally I don't care enough about customer service experieinces to blog but this one was special and might save someone some headaches. Of course I am just one guy with one experience so take everything below in perspective. I had a bad fork seal and my local suspension shop was backed up 3 month. I found dick's on the www and read some good comments. I filled out their online order form and requested a 'free box'. The box didn't arrive after a week+ so I called. They need to work on their phone answering skills but that is minor. After searching around for my paperwork they found they had not shipped a box and apologized. They could ship one now or I could get my own. Time was running out so I made my own and shipped them for $20 UPS. I decided to get them revalved while I was at it so I filled in my weight, riding style etc on the form. My special instructions was PLEASE NO STICKERS. After about a week they were ready. They shipped my forks back in the same box I had made from scratch. Of course there were giant DICKS decals all over them, along with one stating the settings. I decided to check the damping and compression settings and, of the 4, only 1 was at the number of clicks specified. Poor attention to detail right? They charged me twice as much for return shipping than I paid a the UPS store to ship them. Makes no sense. I also noticed that the rubber pluggs that cover the bottom adjustment screw did not come back with my forks. I called dicks and they agreed to send them back. However, they used a regular letter envelope which was not up to the task of holding two stoppers. The envelope was torn and only one stopper remained. I installed the forks and they don't leak anymore but I don't notice any difference in handling. Everyone said a revalve makes a night/day difference but not in this case. All this for only about $350! I probably just had some bad luck but given all that went wrong I've got to wonder if I am alone. Maybe they will read this and make improvements.