I have been following this thread also with much interest as I also have been considering using XR'S Only for the source for some engine modifications for my 650L so other customers experiences could definately influence my choice as to whether they would be a wise choice or not. Granted if I were to just base my decision on the amount of problems and customer service issues that have been posted here and in other places I would definately choose to use another company to deal with, with no second thoughts but I was impressed that the company manager took the time and effort to post here and try to at least try to address the issue and admit there have been some problems and actions supposedly have been taken to replace the weak links and eliminate the problem areas. I have worked in management for many years and it is possible that the scope and severity of the problems may have just came to his attention partly because of this thread and he deserves a chance to show whether his company and himself are up to the task of being known as someone that takes care of its customers and its reputation. I also work for one of the largest auto chains in the USA so I also know what type of problems can arise with a salesperson looking at a computer screen and "the inventory on hand" and guaranteeing the customer a part is in stock and will arrive or be shipped in a certain time frame and when the person goes to pull the order the part in actuality is not on the shelf, you have an instant customer service problem that needs to be dealt with right then and if you cannot source the part to meet the original deadline the customer needs to be contacted to decide what to do or how to proceed. I know in the location that I work in if the computer says we only have one or possibly even two then we do physically go put the part in hand before guaranteeing we have the part in stock and available and we have inventory specialist whose job is to try to keep the physical inventory on the shelf and the computer inventory the same and we still have problems at times. Yes it may take an extra few minutes sometimes to go lay your hands on the part right then but it saves a lot of hassles and time in the long run and prevents having disgruntled customers that take their business to our competitors because of the bad experience. Some of what I have written here is intended for XR'S manager to read both to help fix his problems but to also make him aware that there are people that are willing to take a chance in spite of the bad publicity and the recent past problems other customers have experienced but that his companies reputation is riding on how they handle their business from this point on and the internet is a great source of information that can either help you grow or make you a has been or used to be and this type of message board is where the people that share a common interest congregate to learn information. I do applaud the 20% discount and free t-shirt as a good faith gesture and that did help influence my decision somewhat to use your company for some needed services. Also as a last statement I have ordered from XR's only once in the past about a year or so ago for a small item and experienced no problems at all and my order arrived within a reasonable time frame and correct. Sorry this is so long but give the guy his dues as he at least seems to care enough to correct his companies reputation and problems here on a public forum. That should mean a little anyway!