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higgy426

How well does Yamaha back there product?

5 posts in this topic

Man I am in so much need of an anti depressant

(see serious help needed posted below) My bike broke a valve and totaled out my motor. At least

$1500.00 (that I don't have) in parts not including any labor. My bike was 1 year old in february and I feel this is totaly unacceptable for this to happen. has anyone had a problem of this magnitude and had yamaha help them out? I looked on thier site but it doesn't have a customer service area.

any suggestions would be of much help.

mike

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basically your only option at this point is to go back to your dealer and try and get them to escallate the problem to Yamaha. You have a 50/50 chance on getting them to show you what they call "Good Will", but your dealer must contact them for you. They will not deal with you as a customer unless you are sponsored by them.

Good Luck.

Bonzai :)

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higgy, what broke on your engine, valve, spring, piston, head? How did it happen, high rpm? Is it at a yamaha shop and apart? mike

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MIKE

It seems a valve broke 1/2 way up the rod fell into the chamber and the piston smashed it into head 4 times (i know because i heard it)

my bike is sitting in my garage.

Yamakaze

I was one step ahead of you I did contact customer service and they told me exactly what you said. So I called my dealer and the service tech was very understanding and wants me to bring him the bike to look at. So far I feel pretty good. I will have to see what they say.

thanks both of you.

mike

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What parts do you need?

I have repaired some extremely devastated heads. Is it a 400 or a 426?

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