The following post is not to throw mud at BD, but simply to show the frustration that a consumer can have with a niche business! Four months ago: Tried to order catalog from internet. Reply: catalog still being printed, will put you on the mailing list. Never received catalog. One month ago: Called BD, said I was a little confused about what I needed to do, and would like to schedule an appointment to bring in my bike for their advertised installation by on site technicians. BD: We don't schedule appointments, you have to just bring it in. Me: I live in Phoenix, and will be driving out to your place south of LA. BD: Yep, just bring it in and leave it. Me: How long will it take. BD: 1-3 days. Me: Hmmm, I can't really wait around in San Marcos for three days. Yesterday: Flew to California, rented a car at Ontario airport, drove to BD in San Marcos. Conversation in store... Me: Explained what bike I had and what I wanted to do. Mentioned that I was having trouble with their website. Apparently, the site does not function completely with a Macintosh browser (which I used). BD: Well, to do what you want to do, you'll have to order individual components. Me: Okay, let's do that. BD: You need to give me the exact part numbers of the components. Me: I don't know the numbers. I couldn't pull that up on your website. Do you have a catalog here? BD: No, it's still in print. Me: Well, if I bought a whole kit would you discount me for items I don't want in it. In other words, can I buy a partial kit? BD: No, complete kits only. Me: OK, I'll take a complete kit. BD: We're out of stock on kits, but we can take your order and mail you one when they arrive. Me: I'll get back to you. Drove back to Ontario airport, flew home. (Actually, I had some other business to do in California as well, but definitely didn't need to drive to San Marcos!) Glad I didn't bring my bike in for on site installation without apppointment.