Drd no reply to emails?

15 replies to this topic
  • wrwest

Posted November 23, 2012 - 09:45 PM


I have sent two email to drd in connection with a part I would like to order from them for my drd exhaust ---- no reply !

Any info or ideas or someone who knows Dirk or work there?

Much appreciated.

  • MANIAC998

Posted November 24, 2012 - 04:33 AM


emails rarely work in this day & age. They probably get so many that they just delete them. Do you have there phone number?

  • wrwest

Posted November 24, 2012 - 05:18 AM


well i have found that most well run companys reply to emails , especially if they have an online email service on the website.

Thus drd not replying is strange.

Poor aftersales service is bad for bussiness

  • YamaLink

Posted November 26, 2012 - 08:30 AM


Maybe short staffed on holiday? Maybe it ended up in their spam folder by accident?

  • wrwest

Posted November 26, 2012 - 08:05 PM


I will try again

  • Bryan Bosch

Posted November 26, 2012 - 08:17 PM


Maybe their spam controls are blocking your message or the other way around? Have you checked your junk email folder? Email is good, but not perfect.

  • wrwest

Posted November 27, 2012 - 12:53 AM


yes no reply at all anywhere willl try gmail as i have been using yahoo

  • MANIAC998

Posted November 27, 2012 - 05:02 AM


A phone call almost always works.

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  • wrwest

Posted November 27, 2012 - 10:22 AM


bit farr off , my local agent was no help either. will not buy this product in the future as aftersales in my country is bad and seems hq also does not care.

  • Krannie McKranface

Posted November 27, 2012 - 07:39 PM


You can't use Yahoo, or AOL if you want to be considered 'real'.
They drag so much crap in with them, that most 'junk' filters are set to re-route them.
That's how I set up my incoming Outlook mail. Yahoo and AOL mail automatically get junked, period.

You need an ISP provider email address.

  • mslow

Posted November 28, 2012 - 04:59 AM


^is that the same with gmail accounts? I haven't noticed any issues using that instead of my isp account in the past, but then again, how would i know...lol

btw, i lov emy DRD pipe and it needs to be replaced, hoping you get resolution with this so I feel better about getting a new pipe...unless anyone has a better suggestion for a slip on, i need it quiet though (which I know the drd is not)

  • wrwest

Posted November 29, 2012 - 01:25 AM


got a quick reply with info from sales !!

Still would not buy this again.

I will buy a Lexx slipon nextime as there is no hassle with a header covering the oilfilter bolts - stuupid imo and a header is not needed.
You get a quiet core with the pipe included and tunable end tips.
All at a price way cheaper then a DRD.

Edited by wrwest, November 29, 2012 - 04:25 AM.

  • Bryan Bosch

Posted November 29, 2012 - 08:42 AM


Look when you posted this: Posted 23 November 2012 - 09:45 PM. I bet they were closed over the US holiday Thanksgiving and were playing email catch up. I wouldn't be so quick to blacklist them. I don't think that they are a big company with dozens of people waiting to reply to email. At least in my dealings with Doug and Gina over there, good people who built a quality product. Remember, the power sports industry is relatively small with lots of family run businesses. That's a good thing IMHO. There are enough Walmarts in the world.

  • wrwest

Posted November 29, 2012 - 10:08 PM


I am sorry if i was a bit hasty , dont live in the us.

  • Bryan Bosch

Posted November 30, 2012 - 08:59 AM


This type of stuff happens every year after the thanksgiving holiday. That's why I brought it up.

  • wrwest

Posted December 02, 2012 - 11:53 PM


well still no reply from from the mails sent to the tech department.....................


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