'03 wr450f letter to yamaha
Posted November 10, 2003 - 05:51 PM
yamaha motor corportion usa
customer relations department
po box 6555
if i'm a bit off base here or this is the wrong way to do this, let me know.
Posted November 10, 2003 - 06:07 PM
Posted November 10, 2003 - 07:58 PM
Posted November 10, 2003 - 08:07 PM
Post the names and addresses, I want them and I'll bet others do too......if we all stick together, we might get noticed!
mtrablue, I think that you are right on base. I have been preparing a letter to email to the V.P. and Pres. of Yamaha Motor USA (I have both of their names if anyone is interested).
Posted November 10, 2003 - 08:29 PM
truth be told, i think alot of us would be happy if yamaha just told us if the '04 parts would fit, the correct part numbers, and when we can get'em. it's kind of a drag having the battery and starter in a box on the shelf.
Posted November 13, 2003 - 05:13 PM
Anyone want to take the lead to at least come up with some main points to discuss in the letter?
Posted November 13, 2003 - 07:27 PM
as far as the letter goes, we need to stay on the flywheel/idler gear issue. owners of '03's are still having failures that are related to the idler gear's inability to "slip" and absorb the periodic backward rotation of a big bore four stroke engine. yamaha has shown that they were aware of this weakness in the design of the '03 starter system. they have proven that by putting a torque limiter in both the 450 atv and the '04 wr450. they nedd to be more proactive in helping the owners of their product and the dealers that sell them. we need to ask them if they intend to help us or at the very least offer some sort of solution other than pulling the gears and kick starting. my letter goes in the box tomorrow.
some might want to go to the top. you may want to pm jeff in eugene for the president's address.
Posted November 13, 2003 - 07:45 PM
P.S. I don't know what BUMP means either.
Posted November 20, 2003 - 10:28 PM
Posted December 14, 2003 - 07:00 PM
Posted December 15, 2003 - 08:33 PM
Posted December 16, 2003 - 02:42 AM
Posted December 16, 2003 - 08:10 AM
I don't know for sure but I believe some USA owners have been treated well by their local dealer but there seems to be pockets of dealers that don't want to treat their customers properly. I had the fortune to know the Canadian Technical Rep at the National Office personally (he is in my club) and I had the opportunity to speak to him directly when these issues became apparent. Yamaha knew they had a problem early on (at least last March) which was when the service bulletins started arriving in the shops up here in the Great White North.
My dealer always kept me informed of any new issues that came forward and worked with me when I finally sheared the key in late September (I got my bike in April). All I can say is if you talk to the right people and keep your temper in check you should be able to get the bike fixed.
Any dealer that wants to hide behind the old adage of Buyer Beware is in my view going to be out of business in short order. It's about PROPER customer service, not the silly call centers where no one has ever seen a motorcycle either.
Oops, I'm ranting. I'll stop now.
Posted December 16, 2003 - 11:01 AM