Howdy Folks!! Just wanted to take moment to introduce ourselves. As most of you may know, we manufacture super cool Bluetooth helmet communications systems under the scala rider brand. Don't worry...we're not here to spam on you or hard sell our product! We're here to answer questions, provide information, and give support for our systems. So...with that said...feel free to hit us up. You are welcome to PM us or better yet, if you have a question, chances are other people have the same question...so post it up so others can benefit from your question.

So post your questions, comments, complaints, stories or whatever you've got for us wherever you see fit here on Thumper Talk...we'll find ya. We've got our ways...

Thanks a ton and we look forward to hearing from y'all!

Check us out here: www.cardosystems.com

I have been looking at your product and reading some reviews, Scala Rider Bluetooth Helmet Q2 Headset, is the one I am looking at my questions are

1.) Can you replace the battery? on a couple of the reviews people said the battery would not hold a charge after a very short period of time so rather than having hours of talk time thay could only get an hour out of it and when they contacted Scala they were told to buy whole new sets just throw the whole thing away and buy new? And they were not that old maybe a just over a year.

2.) How well does the FM reciever work? the reviews say that they barely pick a station up even in a Metro area.

3.) How well do you stand behind this product? This kind of goes along with the first one question. If I am disatisied with this product will you refund my purchase price?

4.) These are stand alone communication devices correct? Meaning if I have one set and my son has one set we do not need to run the signal through another device to talk to each other?

I would love to buy a set for my son and I but have a lot of reservations after reading some of the reviews on Revzilla's website. Any legitimate help would be appreciated

Edited by C-M, 16 November 2011 - 10:47 AM.
forgot a question

Yes we do offer a battery replacement program, the module will have to be sent back to our office in Pittsburgh since it is soldered in. All of our products come with a 2 year warranty, if the battery fails within that time there is no charge, if it is after that time the charge is $49.99.

On the Q2 the FM radio is not the best, I find it hard to find and keep a station while riding. Our newer model the G4 has a much better FM radio which works great and when you hook it up to your computer with the USB cord it allows you set up 6 pre-set FM stations.

We stand behind our product if there is any issue at all with our systems we have a full tech support department in Pittsburgh that you can call and they can walk you through any issue's you are having. All of our products are fully covered under our 2 year warranty for replacement. As far as refunding your money if you’re not happy, you would not be buying the product from us, you would be buying it through a dealer and that would be their decision.

Everything is included in the box, you will each have 1 module mounted on your helmet and that is it. The only wires you will have to run is an MP3 cord if you want to listen to music, but our systems come with A2DP which allows you to stream your music wireless with Bluetooth.

Thanks alot for your interest, if you have any more questions feel free to message me or post on this thread.

Thanks for the response, I just may buy one to find out for myself, you know reviews it only takes a couple mad people to really make a product look bad, but it is only because the satisfied ones do not take the time to post a review.

I've been personally testing the scala headsets for a few months. I'll be posting a full review in the next couple of weeks. I wanted to really put a lot of hours on these things before I posted any reviews so I could test how they worked in a lot of environments and how durable they were (because us off-roaders tend to smack our heads of tree branches and such from time to time).

But I'll give you the basics. If you're using it for street, the Q2 series are great. If you are going to be using it off-road, I HIGHLY recommend the G4. I know it's more money, but the intercom range is a major difference between the Q2 and G4 (I've tested both) when using them off road (where you have trees, rolling terrain, etc. that can interfere with the signal between the 2 headset). With the G4, the range is great.  

I've had zero issues with battery life. I've gone on 4 hour rides where we left the bike-to-bike intercom channel open or "connected" the entire ride, and the battery held up fine. If you're not leaving the channel open the entire time, I would expect it to last much longer than 4 hours. But 4 hours continuous intercom use is the most I've tested it at one trip. However, I have tested the mp3 player on longer rides than that. I've yet to kill the battery during a full day ride.

I've had no issues with FM reception at all. (but, to note I've used them mostly in the southwest where radio towers typically sit on top of mountains at the edges of huge valleys and the signals carry a long way so maybe that was a factor as to why it worked so well for me).

As for what I know of company support. When I first received the G4 radios, I found that the VOX (the automatic voice activation for connecting the intercom) had a hard time activating over the loud sound of the exhaust (especially for my wife because her voice is pretty quiet). But shortly after receiving the G4's a software update was release that solved this issue. The update was easy to install and only took a few minutes.

That was the only trouble I had with the G4, and as I said the software update resolved that is the software version they list as currently shipping with the G4's. So it's really a non-issue. I only mentioned it because it shows me that the company continues to work on and improve the product and it's software which is a good thing. (The Q2's I tested never had this issue).

The only other thing worth mentioning here is that the word "impressive" isn't good enough to describe the noise cancellation of these things. I've been out on the trail and have called my wife at home through the cell phone connection, and she could hear my crystal clear and she didn't know I was riding. She thought I was back at the truck taking a break (so, for those of you that want to tell the family you have to work on Saturday so you can sneak out for a ride, might actually get away with answering your phone on the ride un-noticed..).

will try it out!

Q4 is a great product. Another rider and I split the cost as we ride alot together. Only problem I've had is my helmet doesn't seal in front of the mike, so if riding long high speed stretches of pavement between trails the wind will key the mike and kill the battery. Love the FM radio when riding alone, and being able to put my phone in the tank bag and not worry about missing a call.

Do you have the "Q2" or the "G4"? Depending on which model you have, there could be differnt things causing your mic to activate. If you have the Q2 we supply and extra wind sock in the box that is a denser foam then the on on the mic. It looks the same as the one that is on the mic but it will actually block out more of the wind noise.
If you have the G4, this wind sock is also supplied in the box and will help with his issue. Also if you hook your G4 up to your computer and go to our website and download the firmware upgrade program, it will allow you adjust the sensitivity of the mic. You would want to make it less sensitive and this should solve your issue.
I hope this was helpful and if you have any issue's let me know. Thanks alot!!

ok just so im clear because i have been looking for away to talk to my friend and listen to music while riding...this device attatches inside your helmet? Also while using this device i can play the music off of my phone while riding and then just speak and my friend can hear me and speak back right?

hotwings, on 05 December 2011 - 10:23 AM, said:

How'd it go?