I called XR’s Only
Posted August 19, 2003 - 04:08 PM
Posted August 19, 2003 - 04:38 PM
Posted August 19, 2003 - 09:22 PM
I posted my complaint on sevral different groups and the amount of negitve responce about XR's Only was incredible. The longest post was on http://www.thumperta...=7&fpart=1&vc=1
and On Fred Hinks Yahoo XR650R Group had some interesting responce, ideas and great encouragement. It's nice to see all the support that you get from guys with bikes. Gene Lane, John Roberts, Bob Naumann, Mr. Williams, Needsprayer (we all do), loufish, Dr.GMatic, MotoChris521, Tom13, David, Chris, qCustom, L.L., bigTom17,Scorch, Jeff(JWS), Secretatlas,Rober(ob1quixote), Smashinz2002, bultao206, J.T.,AND all the rest ****** Thanks!
03' XR650R Mikuni*TM40 145.main,.25.pilot, top.position on the needle, air jet 1.2, Stock Carburetor was--70s Pilot, 185 main jet Power up needle, 4th clip down Eibach -10kg shock spring, .3.75" pre-load * Maxima 3wt , Shock fluid, Eibach - 45kg fork springs, Golden Spectro 2.5wt fork fluid, Revavled and reshimmed, UNcorked, No Back fire screen, UNI air filter - holes in air cover - Pro-Taper bars& triple clamp, acerbis handguards, XR's Only case saver and alumminum skid plate, Scott's steering stablizer , Oil sight tube, XR's Only header pipe & White Bros R4 series muffler, High output stator DID ERT Gold series non-O-ring chain. Back Tires I like are the Maxxis 7305HT 120/100, Tera Flex MotoSteel Type (2) 140/80 and the Pirelli RalleyCross 130/90
Posted August 20, 2003 - 11:13 AM
I really don't understand what you are doing here. I made an effort to make things right with your order. I talked to Troy yesterday and told him the spring was still on backorder.. I had mentioned to him that you did cancel the order and that you were beligerant with me on the phone. You were cursing and not excepting our mistake. You had told me you were angry because he was on his way to pick up his bike. Troy told me he had just got back from Vacation yesterday. Yes we did make the mistake by not calling you back. We failed to get a phone # so we couldnt call you back. All excuses aside XR's Only is a great place for XR parts. Unfortunately I have two new people on my staff which are in training. The spring is now in stock. If you would like the spring please let me know. For the record you did cancel the spring and posted your remarks on Thumper Talk to trash our company. YOu have the right to do so. For all the other customers who have had their problems with us believe me that this is not a bad place. We always want to make your experience a good one. If you ever Have any issues with us please contact me direct. I will handle in the most professional way that I can. There are alot of post which look bad but most are good. There is always a good to every bad. This is all a good experience.This helps me with knowing which direction to take.
Posted August 20, 2003 - 03:31 PM
Posted August 20, 2003 - 05:40 PM
Do not let this become something that consumes you. Be gracious and enjoy life.
Warning: This advice is free and you know what that means.
Posted August 20, 2003 - 06:23 PM
Posted August 21, 2003 - 05:22 AM
Posted August 22, 2003 - 10:48 AM
Posted August 23, 2003 - 08:42 PM
In XR650R@yahoogroups.com, Al Williams <alpwilliams@y...> wrote:
> I just went through all this same crap. I have been
> looking for a few months now trying to get a spring
> and no one had them. Almost every place I called said
> they did have them and could have one on my door step
> within a week, but after prying, they admited they
> were backordered. So I did a little digging and found
> aftershocks (link below). They said they did not have
> on in stock but directed me to a eibach rep. A week
> later (today) it showed up. I am begining to think
> WhiteBros is a joke as they cant seem to get those
> things in stock (for the last 3 months).
> --- Bruce <borynack@h...> wrote:
> > --- Well here I am two weeks later and Mr. Lewis
> > just got back from
> > his vacation. Do I have the spring that Mr. Lewis
> > ordered from XR's
> > Only? No! I don't get it yet! He called and asked if
> > I had recieved
> > it yet. I let him know I didn't and he should call.
> > Now mind you he
> > paid for this shock spring with his card and was
> > told they had it in
> > there hand and it was going to be shipped next day
> > and after finding
> > out that it was back ordered three days later when I
> > called; he
> > called and was told it would be sent when it came
> > in.....Now he calls
> > today to find out what's up and they tell him they
> > canceled his
> > order! Noone told them to cancle the order and there
> > was no abceene
> > yelling or name calling (Mr. Lewis is a man of GOD)
> > never told them
> > he didn't want it. They just cancled it. Only thing
> > I can think of is
> > they saw some of this on one of the groups I have
> > put it on and
> > thought they would teach me for blowing the whisle.
> > Nice guys! What
> > kind of garbage is this that they would not call
> > nothing just cancle
> > the order and give no reason. The Oinker is still
> > naked now in the
> > corner of my garage not able to go out and play
> > because of bad
> > business! Bad XR's Only! This would not have happend
> > when Al Baker
> > owned the store.
Posted June 07, 2004 - 03:02 PM
Here is a good example of how the motorcycle internet business thinks. I have one of our beloved group member’s bikes here. I set up the shims on the shock for a 260# rider with 3wt oil. Had the shock filled with nitrogen and needed a spring. Called RaceTech for the spring, they said, they had one so, I asked if they could double check if it was on the shelf. They went and checked and no spring. I was grateful that they made the effort to check and save the time, of a miss-hap. Then I called XR’s Only. Went threw the same steps except when they checked, it was yes I have one right here. I get off the phone and ‘e’ the owner of this Poor Under Sprung Oinker and let him know where to order it. They tell him they have it and I will have it the next day. He pays for it and lets me know it’s on it’s way. No spring third day. So, I called XR’s Only, first they tell me there was no order from this man. I get off the phone and call him. It was yes I did. So, call back XR’s and Ooh, it’s back ordered we don’t have one. I need to talk to the boss please is my reply. The manager gets on the phone, Sorry, we don’t have one and it won’t be shipped to us till the 15th. Now I am mad! I let him know that I was told that they went and got it off the shelf and that it was going to be shipped that day next day mail. I should have had it yesterday. Well that’s the way things go when you do as much business as we do. Then after he said that it was; In this business this type of thing happens you can’t do much about it. I said, I’ll write to a group on the net about this, it’s an XR group. He said, go ahead it won’t slow our business down any. We have more business then we can handle. So, there you have it they don’t care! Now I have a little piggy undressed in the shop alone without a chance of his loving owner taking him (or her, I have to ask, never been good at checking) for a ride into the sunset this evening.
With this... you should have felt like I did... AS I was mislead, so were you!
Now... put yourself back in this situation, with you posting to the site... would you do it again?! You said you would if you got 'screwed'. So how do you measure 'being screwed'???
Sorry, but you seem to be somewhat loaded with 'double standards' (for lack of a better term)... What's the term? Do as I say, not as I do?!
Have a good day...
I'm headed home to wash my XR.
Posted June 07, 2004 - 05:44 PM
where you can find one of many Airtimes Threads about his miss fortune;
The XR's Only guys were smart and got on as newbies and gave XR's some good plugs back then..manager got up to 6 posts, some of his workers have two for the last 10 months! another got 4 and one got all the way up to 22 all on this thread!.......but, if you can keep this going this thread can brake 2000 veiwings thanks
Look at post #659733
Posted June 07, 2004 - 06:59 PM
My my... don't we all learn how to highlight our words, color them to be more pronounced....
it all looks so pretty.
Posted June 08, 2004 - 04:26 AM
I must admit you guys don't seem to like XRs Only. I have only had two dealings with them and both times they have been excellent!! Not bad considering that I live in the United Kingom (Europe). Both times have been telephone calls to ask for advice about carbs and jetting and on both occasions they have been very helpful and the information I received was accurate!! email@example.com
Posted June 08, 2004 - 08:56 AM
I've got my quabbles about them too... and sometimes have lost patience with them. But I do a lot of business with them and get treated like royalty. Royalty only because I'm friendly with them and understand the issues they run into. But also... and MOST importantly, they've (Jeremy in particular and Chad prior) always ... and I mean, always have been honest with me!!!
If you do call, tell Jeremy I said "Hi!"
Posted June 08, 2004 - 10:19 AM
Posted June 08, 2004 - 02:54 PM
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