4 week wait for a damaged piston. Could I bend over any farther?
Posted February 19, 2001 - 07:29 AM
This last incident with Yamaha has shaken up my confidence in their ability to deliver a part with out having to call every shop in the state and checking part availability.
I mean 4 weeks for 98 YZF400 piston. What's up with 4 weeks? Then to top it off, the damn thing is damaged and unusable. This forces me to drive back to the local dealer and return a defective part that took freakin ages to come in.
Man I'm pissed. Looks like I get start saying that racer's slogan. "We'll get em next year!"
**** the season just started.
Bummed in Texas.
Posted February 19, 2001 - 08:40 AM
Hick- hope I don't offend you for name dropping!
Posted February 19, 2001 - 08:55 AM
don't stock normal wear parts so I order most things online. The price is better
and it comes to my office.
Sure beats calling the dealer.
Posted February 19, 2001 - 09:35 AM
Posted February 19, 2001 - 10:27 PM
2000 Yamaha WR400F
1988 Honda NT650 Hawk
1977 Suzuki RM250B
1974 Honda XR75K1
Posted February 19, 2001 - 11:06 AM
Whenever someone tells you two weeks, start asking questions as to why. Get the details!
It just may be a shipping issue from a more distant location.
Some of these parts guys really have to be pushed....in a nice way.
Posted February 20, 2001 - 08:17 AM
Posted February 20, 2001 - 08:23 AM
parts guy can call and check on whether part is in stock. If its one in stock hold your breathe...distributer computers can be off.
I order from Parts Unlimited and Tucker daily
and have few problems with them. Oem can be different ....most Yamaha parts 3days,Honda 2
days, Kawasaki/Suzuki 5-7 days. But it all depends on the dealer and how fast he wants to turn parts. Since I am in TX and Tucker
and Parts unlimited are withing 40 miles I
can have parts ordered before 3 by the next day...as long as UPS doesn't bone me. There
are some variables as far as delivery is concerned for DeaLERS. ups IS ONE OF THEM.
Posted February 20, 2001 - 10:16 PM
Originally posted by dirtdad:
Concho, I believe it was Hick (member) who turned alot of us on to HLSM online parts. He also voiced disdain for dealer service (he's also in Texas) and claims he only buys parts on-line now.
Hick- hope I don't offend you for name dropping!
I actually get 90% of my parts, and I’ve bought a lot of parts, from NCY and Montclair Yamaha. No particular reason but they get my return business because they have good inventory and prices (esp. NCY) and knowledgeable and friendly parts guys (esp. Montclair).
NCY has made a few mistakes on my orders but is always happy to rectify the problem, and both places are good about volunteering information about the part if it isn’t in stock (like where and why). The only part I’ve had to wait more than a week for is third pinion gear. Piston, rings, all manner of gaskets, seals and o-rings, every bearing in the motor, cases, covers, crankshaft, rod, rim, spokes, shims, linkage, bolts, plastic, you name it, I have all gotten within a week. I suspect both NCY and Montclair do a large parts business, the phone is answered promptly, they know what they are talking about and they’ve got things in stock.
I have also talked to mechanics from both shops over the phone and was surprised by how willing they were to spend the time talking to me and answering my questions. I always got good information from them.
This sort of behavior lies in direct contrast to my local dealer’s (terrible) attitude (nonexistent) inventory and (words fail me here) knowledge.
BTW my local dealer is Mr. Motorcycle in El Paso (915-545-2453). If you are frustrated with your local dealer a quick call to far west Texas will put things in their proper perspective…
OTOH they DO have an ’01 400 SX for $5,695 if you like orange (apparently folks in EP do not, that bike has been on the floor since Sept.). It’s okay to buy a bike from them, just don’t let them work on it…
But if you just want mail-order parts I’d recommend
North County Yamaha 800-225-1629 (Escondido, CA)
Montclair 800-743-3926 (closed Monday, somewhere else in CA).
Posted February 20, 2001 - 10:37 PM
When in doubt, GAS IT!
Posted February 22, 2001 - 08:26 AM
Here's a short update. Got on the horn with the Yamaha complaint department. After stating the facts to the Yamaha rep they did a little poking around and came back to me with a free piston for my trouble. Its nice to get a free piston out of all of this mess but in truth I'm still waiting for this free piston. I would have rather bought the thing and have it come in on time.
Posted February 26, 2001 - 11:01 AM
Posted February 26, 2001 - 02:22 PM
Originally posted by Rich in Orlando:
[BIt took almost 3 weeks to get the head gasket. The bike was out of commission for over a month![/B]
That is INEXCUSABLE!! Why didn’t they try an aftermarket gasket?
I would be livid if a mech. let a problem like that delay any work on my bike. I can get an oversize (97mm) Cometic gasket kit for my (444 cc) YZ from four or five different places within a week.
Posted February 26, 2001 - 04:49 PM
NCY is the best. 9.5 times out of 10 they have what I need. Very helpful staff and knowledgable. I'll even make the 45 min. drive (each way) if I am in hurry and can't wait for UPS to show up the following day. Mined you I have a Yamaha Shop about 10 minutes away but i have given up on calling these guys to check stock and this is a good sized shop. Simple gaskets & seals are a non stocking item. Although it's normally only 2 or 3 days if they have to order it from Yamaha but i hate having to pay up front for something they should be stocking any way. NCY even has a fully stocked box van they take to the local races to support anyone on a Yamaha. My kid blow up his bottom end on his YZ80 and they had everything we needed in the van. Including a balanced crank. 95% of my aftermarket purchases are from White Bros. Another case of getting great service, knowledgable friendly sales staff, excellent tech support and they stand behind the products they sell. can't go wrong with that combo. I hear good things about Montclair Yamaha as well.
Posted February 26, 2001 - 05:59 PM
If you've been a member of this forum for a while, like I have, you've seen that many of us out there have had similar problems with getting parts from YMC. I had a tranny failure on my 426 last year, after having the bike for only 2 months. Not only was the 4th gear backordered for 2 months, but YMC didn't pay for a thing with many complaint's to the customer service reps. It didn't matter who I called, the parts were backordered, so "no one" had the parts. Do you think I'm hopping on a Yamaha for 2001? Think again. It's been almost a year since that incident and I'm still pissed off about it. That's why I have a 2002 Honda 450 on order and I'm riding a 2001 CR 250 currently. I'm glad to hear that you got your piston free of charge, but I can sympathize with you just wanting to pay for the part when you need it, instead of having to jump through hoops in order to get something accomplished.
Posted February 27, 2001 - 07:59 AM
Originally posted by intothumpin:
95% of my aftermarket purchases are from White Bros.
White Brothers is no longer selling retail mail-order, they will only sell to dealers now.
But they did fill my last order, they must have felt bad hearing a grown man cry like that…
Posted March 02, 2001 - 07:58 AM
Next bike I get is going to have the magic button on it. Looks like I'll be riding Orange. I just hope that dealer in Louisiana gets their bins full.
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