Keep the small plastic bag!
Posted April 24, 2003 - 11:41 AM
I went back to the dealer with the spacer untouched (not a single grease trace) and the bill paper to have my money back. The guy told me: (translated)
-no problem...but hey, where is your bag?
-Bag? What bag?
-The little bag in which the spacer was
-Man, I don't know, don't even remember the piece was in a bag.
-We need the bag.
There I think "that mullet is joking"
-Ha Ha very funny!
-I'm serious Math, we need the bag otherwise Yam won't take it back.
Think a little, then:
-Look, the piece is brand new and untouched, I'm coming back here with the bill you wrote 10 days ago for a piece that is 2 inch long and 2 inch wide and cost 44 dollars and you are telling me you can't take it back because of a f... plastic bag! What is that all about? I can go to Canadian Tire with a totally destroyed tool my grandfather had hammered on /bike/ubbthreads/images/graemlins/smashpc.gif in 1959 and they replace it with a new for free but you...you can't take that spacer back?
-Well you know what you are going to do? You are going to take the new piece you just gave to me ( Gaz tank clamp that I had lost and ordered), take it off the f... plastic bag and clamp it on the bill so I could play your stupid game next time !
What do you guys think? I know that yam don't want to sell used parts but is that all the consideration you have after buying a WR? I called Yam Canada and the girl I talked to seemed angry at me (like she was tired to talked to me after only 10 sec, the call lasted less than a minute) and she told me the same thing as my dealer. She really made me feel like if I was somebody totally stupid.
I'm very disappointed.
Don't want to bitch Yam, but I'm very very disappointed...
Posted April 24, 2003 - 12:29 PM
Posted April 24, 2003 - 05:18 PM
Posted April 24, 2003 - 09:05 PM
Posted April 25, 2003 - 02:17 AM
Posted April 25, 2003 - 03:29 AM
I understand what is going on for the piece id number and everything but just to mke myself understood:
my father sells flowers ( that is what he does for a living from february to june each year). So many times, people came back to the "flower shop" because they droped and broke some of the plants they've just bought and wonder how they could take care of the injured plant with additional sunshine?, water? some chemical products? . The politic has always been to replace whatever happened to the customer. In spite of that, the business is running fine, so good, in fact, that each two year we have to build to create additional place.
That is to me things should be working. Our family business sure does not have the financial latitude Yam have. That is why I understand nothing in the rules the dealer is supposed follow... Now they have a disappointed customer in their hands and that is almost the worst thing that can happen to a compagny...IMHO
Posted April 25, 2003 - 08:25 AM
Posted April 25, 2003 - 10:38 AM
its worth a try.
Posted April 25, 2003 - 04:52 PM
Posted April 28, 2003 - 12:23 AM
Total time= 5 minutes: Result: brand new sticker!