40oz said:
Like I stated, I have worked with them for almost a year now, many wrong parts sent to me and much of my time spent reboxing and scheduling pick ups. Once was not a big deal at all, but for me I am 90% out of the state or country on business so for me to have the time when home to do this is tough. I normally spend my time home doing what most people do each night/weekend - chores around the house, upkeep, etc.
I have no problem trying again, but I dont believe it can be stated that I 'claim' poor service I have a log of phone calls, e-mails, ship times, promises, etc. I know running a business is tough and I have zero problem when mistakes are made - we are just human. But it does get old after a while, and on the last mis-shipment I called a number of times leaving messages and when I finally got through I was promised a call back and have yet to receive it.
As a customer, I feel that I have done more than my part in this matter. I also feel that as an experienced customer I have a full right to let others know about my experiences.
Like I stated as well, I have no problems with the product at all. I think it is one of the best on the market and I know it has saved me a TON of money using it. I would just like to have one that is for my year and make of my bike - not a over indulgent request.
I also will not get into an internet I say this, you say that battle. I dont have time nor do I care that much. Worst case at this point is I buy something new for next season. But with that said, people looking at this product also need to know about the whole package - the product and customer service (I can only state what I have experienced.) Others can state whatever they like - one of the great things about the internet. I for one want to read all the reviews on a product and the customer service people have experienced positive and negative - the better informed the better the decision.
Here, here......I hear what you're saying 40oz. In this day & age where the market is very competitive & everyone is vying for your business, there IS NO excuse whatsoever for poor customer service. Selling something immediately puts you in the service industry, so the first thing should be excellent customer service....no rocket science there. I too, like you know first hand know how utterly frustrating sucky customer service can be.
So there is my little vent & 2 cents worth....lol.
Back to the issue, having said what I said, I will more than likely give the Hyde bashplate/exhaust guard a try, just because loads of fellow riders swear by the product.....& hope like hell I get the correct product first time round....I'll keep you posted on my Hyde experience....lol
Rob