Oil ending up in coolant overflow. 1 month left on warranty. Dealer not helping

22 replies to this topic
  • RToth

Posted 08 July 2008 - 06:05 AM

#1


Greetings,

I could use some advice here. I have an 07 sm with 5ooo kms. on it. Recently, I noticed that I have had to top off the oil lever twice in a month which has never happened before. There are no leaks, no puddles, and the bike doesn't burn the oil. When washing it recently, I noticed what looked like an oily residue coating the lower sides of the coolant overflow bottle. I have washed the bike twice a week for the entire year that I owned it(During riding season), and have never seen this before. Upon closer inspection, I saw that there was a small pool of dark fluid at the bottom of it. Well, I figured I had solved the mystery of my oil level. I brought the bike to my local dealer, explained the situation, and left it with them to investigate. I even went to the extent of taking the mechanic out and showing him the bottle and little pool therein, and he acknowledged it. He later said that it's probably nothing. First off, I don't understand how oil ending up in the coolant overflow would be considered nothing. I would think one might have a head gasket/water pump seal issue for something like that to happen(But I'm no mechanic) This was last Friday. I called today to see what was found, and was told that it was looked at and nothing is wrong with it.:banghead: I asked if a leak down or pressure test was done and they person on the phone wouldn't say. Hopefully I will get more answers later on when I pick it up.
I bought a new bike so I wouldn't have these issues.
What should my next course of action be?...I have emailed Suzuki Canada explaining the situation. I wonder if I should be taking the bike back to my original place of purchase? Anyone have any advice, or have gone through a warranty/service related issue like this before?

Thanks all.

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  • William1

Posted 08 July 2008 - 06:16 AM

#2

Not seeing the bikke my self, it is hard to definitive. But from what you are saying, it soes sound like a problem. Did you remove the radiator cap and look at the coolant? Did the dealer? Really should not matter what dealer looks at the bike, assuming they are all competent (key word).
You did right by having the dealer look at it, creating a repair order to check it and email SoCAN. If everybody feels it is a non-issue and leter, it becomes one, you have a paper trail identifying the problem when under warranty and therefore it should be covered if the problem becomes catastrophic in a reasonable period of time.

  • punisher14

Posted 08 July 2008 - 06:20 AM

#3

might be a leak in your headgasket, allowing oil into the water passages

  • chooken

Posted 08 July 2008 - 06:23 AM

#4

in my experience with the ''dealer'' BS , only the dealer you bought the bike from are interested ..more or less .

return it to the place of purchase , make sure it is clean and serviced . CLAIM what is rightfully yours ..warranty .

  • Eddie Sisneros

Posted 08 July 2008 - 06:25 AM

#5

how much oil do you add?

  • pjk

Posted 08 July 2008 - 07:03 AM

#6

if oil can get into the coolant I would be concerned that coolant is getting into the oil. How does the oil look?

  • RToth

Posted 08 July 2008 - 07:31 AM

#7

Eddie Sisneros said:

how much oil do you add?
The level would drop from the full mark to half way between full and empty say in 500 kms. Not sure what that translates out to in volume, but I do follow the same procedure to check the level. Run it 3 min, wait three min, and then check.

  • RToth

Posted 08 July 2008 - 07:59 AM

#8

It doesn't make sense...The dealer gets paid for any parts or labour for all work done on a warrantied bike. You'd think that they would be inclined to do a proper check.....The fact that they aren't charging me for any labour in checking it out tells me that they probably didn't do anything.

  • Eddie Sisneros

Posted 08 July 2008 - 08:23 AM

#9

Quote

The level would drop from the full mark to half way between full and empty say in 500 kms. Not sure what that translates out to in volume, but I do follow the same procedure to check the level. Run it 3 min, wait three min, and then check.

not totally unheard of.


Quote

The dealer gets paid for any parts or labour for all work done on a warrantied bike. You'd think that they would be inclined to do a proper check

well,sort of.they get paid only if a factory defect is found and suzuki actually agrees to pay.up to that point they cannot and will not get paid anything.

Quote

The fact that they aren't charging me for any labour in checking it out tells me that they probably didn't do anything.

no,that means they are being nice.the situation wont get any better by making you pay.


i personally would clean out the bottle with contact cleaner and leave it empty.see if the oil gathers again.

its not unheard for something to be left over in the bottle from the manufacturing process.

if it were actually leaking oil into the coolant simply draining the coolant would show that easily.

  • Sundog

Posted 08 July 2008 - 08:47 AM

#10

Eddie Sisneros said:

if it were actually leaking oil into the coolant simply draining the coolant would show that easily.

Great idea....fast, simple/easy and free!!

  • kman780

Posted 08 July 2008 - 09:16 AM

#11

Can you find another dealer?

  • William1

Posted 08 July 2008 - 09:18 AM

#12

Even popping off the radiator cap as I suggested earlier may show oil globules if in there or the dreaded oil/water 'cream'.

  • RToth

Posted 08 July 2008 - 09:22 AM

#13

Checked that and didn't see any globules.

  • 4strokeOnly

Posted 08 July 2008 - 09:29 AM

#14

don't know how it would happen, but is there any way you have some vent lines mixed up...?? For instance, could you have somehow attached the the radiator overflow line (small line that goes up to the cap) to the frame oil tank vent?

Just throwing out ideas...

  • RToth

Posted 08 July 2008 - 09:41 AM

#15

Eddie Sisneros said:

not totally unheard of.




well,sort of.they get paid only if a factory defect is found and suzuki actually agrees to pay.up to that point they cannot and will not get paid anything.



no,that means they are being nice.the situation wont get any better by making you pay.


i personally would clean out the bottle with contact cleaner and leave it empty.see if the oil gathers again.

its not unheard for something to be left over in the bottle from the manufacturing process.

if it were actually leaking oil into the coolant simply draining the coolant would show that easily.
For the consumption....I have never had to top off since I have owned it. I think it's a little too co-incidental that I notice oil accumulating in the overflow shortly after having to top off frequently on a relatively new bike with lower mileage. (It doesn't burn the oil....No smoke/smell)
I will try the cleanup reccomendation Eddie, but like I mentioned in the initial post, I have cleaned that bike twice a week since i've owned it. This includes Plexus on all plastics including the overfolw bottle (Yes, I am anal!!!)...The dark oil was not there before...I will post a pic when I get the bike back.

  • RToth

Posted 08 July 2008 - 09:44 AM

#16

4strokeOnly said:

don't know how it would happen, but is there any way you have some vent lines mixed up...?? For instance, could you have somehow attached the the radiator overflow line (small line that goes up to the cap) to the frame oil tank vent?

Just throwing out ideas...
I haven't touched any of the lines...

  • William1

Posted 08 July 2008 - 09:47 AM

#17

This oil, it is inside of the overflow tank, right?

  • RToth

Posted 08 July 2008 - 09:50 AM

#18

William1 said:

This oil, it is inside of the overflow tank, right?
Yes, and as I mentioned, the dealer saw it and acknowledged it.....The ouside of the bottle is spotless.
There is definately a problem.

  • bumtarder

Posted 08 July 2008 - 10:18 AM

#19

i thought i had oil inside my recovery tank at one time.it turned out to be excessive chain lube.:doh:

  • RToth

Posted 08 July 2008 - 10:22 AM

#20

bumtarder said:

i thought i had oil inside my recovery tank at one time.it turned out to be excessive chain lube.:doh:
You mean on the outside fo the bottle...right?



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