Bought a new 1997 Savana cargo with the 5.7, loved it till around 30K miles when driveabilty/engine miss/cold start/check engine light on&off almost every day....cost me several days riding:rant: dealer said it was the poppet valves per service bulletin in the EFI and would only dump B44K FI cleaner in the tank and then refused warranty service at 36K. B44K is on me now they say. Now I know what Hardly owners feel like - don't want to get farther from home than they want to walk...At 39K it stopped running on the way to a court date and was almost a no show, couldn't hear the fuel pump run anymore, checked the fuse/relay/etc...had it towed home for $100, drained the full fuel tank
and dropped it. went to remove the fuel pump and noticed the electrical connector was brown from heat, sure enough, very poor connection/ high resistance. Installed my new, paid for by me pump and spliced the wires since it is such a PITA job (GM needs to have an access panel for pump service). Showed the connector to several dealers but no one would make good on the pump I purchased....outa warranty buddy, get lost, despite starting during the warranty period. So now I'm back to the usual driveabilty problems, especially in cold weather till finally it wouldn't even go 30mph...limped to the dealer who refused warranty service for an unresolved problem originating during the warranty period. Guy in front of me is in for a new fuel pump for his pickup for $800 installed. Anyone wonder why we buy Toyotas??? So I go into parts dept to check on new poppet valves $$ and the parts guy mentions "parts no longer available, use upgraded 1999 popppets, etc" for about $500...service bastards knew this but didn't ever mention it and refused to install these FI parts. So I unloaded my WR450F and left the van at the dealer and started calling GM's customer service everyday, finally got a return call a week later and asked the Regional service manager guy to check my warranty service records and make good on the FI before we go to court. Two weeks later he tells me to go pick my truck up with it's new 99 FI parts. I show up, dog house is still off the motor, grease everywhere, but they say it's done and are closing so I take as is, doesn't run quite right on way home so start poking around and found only two of the plastic intake manifold bolts are tight - dang thing is loose and sucking air...get out my inch pound torque wrench and torque it down and it test drives ok. Called the Regional guy and told him what I thought about GM techs and why Toyota is gaining on them, he apologizes but never did hear from the dealer again - probably a blessing in hindsight. So now I'm at 111,000 miles and the service engine light is coming and going again. Other than two alternators, leaking coolant
and PS hose I actually like the van and the vortec power/gas mileage,but will I buy another? Not to mention the Denver dealers don't want to deal on vans and the pickup's 5.3 variable displacement motor isn't offered in the van.....Toyota doesn't make a full size cargo van - yet....
So my question Greyracer: how is GM going to survive ? What makes me a return buyer is good customer service and fixing the problems when they do arise like the Japs do.