randy is the tech and the guy to ask for. customer service is ok with randy, but the kids that answer the phones are very short with you. i sent in my stabilizer
after talking to randy and telling him the problem. i got it back 3 days later and it had the same amount of play:banghead: and now it makes noise when moving side to side. when they sent it back, there was just the stabilizer in the box, no description of the work done, no invoice,nothing. not professional in my opinion. i bought it from the race truck and told them of the problem after i installed it. randy said to me "oh you bought one of those". it turns out "those" were never tested before leaving the shop, because the guy driving the race truck was in a hurry.
i had bought it a week before i called him, and he told me that i got one of the old units. WHAT?! he said since i bought it, improvements had been made, just send it in and he would fix it for free. well in my opinion, it never got fixed. maybe thats just how they are. put your bike on the stand, turn it all the way up and turn the bars. thats when you can really feel the play. sorry but i would never buy another GPR. there are a lot of other options.