Posted November 18, 2002 - 04:02 PM
I bought a Dr.D hot start button a few weeks ago. First ride was great with this thing, just needed a tad bit of adjusting to get it just right. Second ride, I dropped the bike and broke the little red lever. Sucked bad cuz now I had to bump start it everytime I stalled or stopped.
Any way, I called Dr.D customer service this morning and found out that they are the greatest group of folks around. I called to see if it was even possible to get a replacement lever. Not only could I, but they only asked for my address and are sending it to me. No fee, no shipping, no nothing. They're sending me a new one for the low, low price of FREE. No questions, no concerns, no arguing, no problems!
As far as I'm concerned, if I need anything these folks produce or sell, I'm buyin it from them. That kind of customer service is the best thing that could happen to us riders.
Posted November 18, 2002 - 05:14 PM
Posted November 18, 2002 - 05:39 PM
Posted November 21, 2002 - 03:30 PM
Three days ago I called about the replacement lever for my hot start. Today it showed up. To my surprize not only was this thing sent to me free of charge, but they included a whole handfull of stickers too. Dr. D has a life long customer from here on out. I couldn't possibly ask for more great service and attention to such a little request.
A HUGE THANKS TO THE FOLKS AT DUBACH RACING DEVELOPMENT!!!
Posted November 28, 2002 - 06:30 AM
Posted November 28, 2002 - 10:52 AM