How well does Yamaha back there product?



4 replies to this topic
  • higgy426

Posted April 24, 2002 - 04:11 AM

#1

Man I am in so much need of an anti depressant
(see serious help needed posted below) My bike broke a valve and totaled out my motor. At least
$1500.00 (that I don't have) in parts not including any labor. My bike was 1 year old in february and I feel this is totaly unacceptable for this to happen. has anyone had a problem of this magnitude and had yamaha help them out? I looked on thier site but it doesn't have a customer service area.
any suggestions would be of much help.

mike

  • YAMAKAZE

Posted April 24, 2002 - 07:36 AM

#2

basically your only option at this point is to go back to your dealer and try and get them to escallate the problem to Yamaha. You have a 50/50 chance on getting them to show you what they call "Good Will", but your dealer must contact them for you. They will not deal with you as a customer unless you are sponsored by them.

Good Luck.

Bonzai :)

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  • mike_dean

Posted April 24, 2002 - 07:47 AM

#3

higgy, what broke on your engine, valve, spring, piston, head? How did it happen, high rpm? Is it at a yamaha shop and apart? mike

  • higgy426

Posted April 24, 2002 - 08:28 AM

#4

MIKE
It seems a valve broke 1/2 way up the rod fell into the chamber and the piston smashed it into head 4 times (i know because i heard it)
my bike is sitting in my garage.

Yamakaze
I was one step ahead of you I did contact customer service and they told me exactly what you said. So I called my dealer and the service tech was very understanding and wants me to bring him the bike to look at. So far I feel pretty good. I will have to see what they say.

thanks both of you.

mike

  • SFO

Posted April 24, 2002 - 09:18 PM

#5

What parts do you need?
I have repaired some extremely devastated heads. Is it a 400 or a 426?




 
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