Xr's Only order
Posted September 13, 2007 - 04:14 PM
Posted September 13, 2007 - 04:27 PM
Posted September 13, 2007 - 07:19 PM
Always leaves a good word of others, which earned it:
like most of us he is getting up there in age and taking care of his family is his number one priority.
What's your Name? I'll let him know you asked about him.
Funny you say that! I know Rob and deal with him quite a bit. Again as a rider I have better things to do (RIDE) in stead of play on the comp!! Pass word has been the same just dont feel the need to dork out on the comp!!! Nice talking to you too. Not really.
Hey, wasn't trying to get pissy with you, just letting you know that XR's Only has been a big problem for quite a few years here. There is a thread that has a run down of all the bad XR's Only thread. You link to some and there is 1000 post! It is about 50% bad phone/internet problems and of those it is a lot of not telling the truth of what is really in stock. Seems the drive up window does a much better job of giving out good service. It seems not to be an issue with them and the idea that it is normal for a small business to run this way might have a lot to do with the never ending postings of some un-happy customer, ranting? The thing is now some of the guys that said, “they make good stuff, give them a chance" are now getting burnt. They can listen to the ranting and learn or it will hurt their business. Either way sooner or later it will get fixed.
Posted September 13, 2007 - 07:34 PM
Posted September 14, 2007 - 05:41 AM
So, let me get this straight. They will do work for me if I don't have money as long as I run a sticker on my bike. Sounds good but I would be happy if I wasn't lied to and the right parts that I paid for were sent on time. I do understand running a shop. They seem to do it very well for a selective crowd which you seem to be part of but they don't pay the bills. I am pretty sure if they only dealt with people like you they would go out of business. The paying customers should get the same service as non paying racers, that is what they call good business. They have great products, they just need a little help in customer service.
Posted September 14, 2007 - 05:52 AM
I have heard 50/50 reviews about the company but I wanted to give em a shot since I think its cool that a company specializes in what I ride. I ordered some springs. on the phone, spoke to a guy and he said tehy had everything instock, including some springs that where not listed on the website (he said the website is usually wrong) so a week goes by and I dont get my order... I dont hear anything from them So I call them and they said the card was declined... OK no biggie because DAYS after I placed the order I lost the card and canceled it. Not thier fault so I gave him the new card number (that day they did porcesses it because I seen it on my online statement). He said that he will ship it that day because HE PERONALLY PACKAGED IT.
OK another week passes I dont hear any thing so I call back to see whats up I talk to a female she says SHE PERSONALLY PACKAGED IT just today and thay she will will ship it today! Ok this is Monday..... 1/2 a week later THURSDAY I get a notice they will ship it today.
Ok 2 people tell me different things and neither happens. At this point I am just hoping that my order is correct when it arrives.
Looks like I will be shopping the TT store from now on!
I am upset and just passing along MY personal experience.
I online ordered a lowering link from them and *** it takes a couple of weeks before they even acknowledge my order! They have some very knowledgeable people, but there service was awful .. I would never order from them again.....I kind of like bikebandit.com.
Posted September 14, 2007 - 07:20 AM
People need to stop taking stuff so personal on here, If someone didnt like XR's service or lack of thats their decision to say so and if they dont wanna do business with them thats their decision!!!! I guess me and CRASH are lucky enough to just go in person so theres no BSing about when shipments will go out or if its in stock or not.
Posted September 14, 2007 - 07:27 AM
Posted September 14, 2007 - 08:29 AM
Posted September 16, 2007 - 11:44 AM
The order came friday so it DID ship on the day the girl said it woud (not when the guy said it would) the email notice came thursday but i did get my package. Just thought I would update this.
Posted September 16, 2007 - 02:57 PM
I was worried from reading all the nightmares that have been posted on here. but they were the only supplier to have the whole rod kit with bearing, rod pin etc.
so I'll give them a thumps up for my order...
so they look to be a little hit and miss..
good luck with your orders. Maybe they have made a turn around with customer service.. Let's hope so
Posted October 21, 2007 - 03:26 PM
Posted October 21, 2007 - 03:55 PM
No complaints, really liked the parts.
Posted October 21, 2007 - 04:48 PM
The shop is a little disorganized as in they had to go upstairs..then downstairs...then in the back room.. to find me a jet I needed but, he did find one, and I think maybe he was giving me one he had stashed for personal use. So I give em a A+ for effort to help.
Never phone or internet ordered so no opinion either way.
They are just hit or miss technically and I think its just that the best guys are the most busy and don't answer the phone.
Oh and Den10,if your that close to there, we have to do El Mirage, or Johnson Vly some day. I work in Lugo a lot, 5 mins from Xrs Only.
Posted October 21, 2007 - 06:06 PM
Im new to this site and was reading over some of the topics when I stumbbled onto this about the service from XRs Only. I to have ordered parts on the phone and on their site have run into the all to familiar problems like you guys have. Most recentley bought a 480.00 carb for my XR650R from them only to discover nobody seems to know how to jet it. Took the carb apart to find out it was not jetted to their spec sheet, the 2 extra jets were of no help and the tech on line gave me his settings and the bike would not perform at all! Im back to square one, but will not be involved with this business in the future!
Real sad to hear this!
Don't worry they have a lot of guys that pop up or newbies with only a few posts, to defend them. This has been going on for years and same story over and over. Their manager has even posted here. They are great if you drive to the shop but, the phone and internet service sucks and they have been known to lie about having parts in stock and then after a few weeks of waiting you finaly call and they let you know that it is back-ordered.
I do not think this will change............I thought they would finaly say sorry and fix the problem but, the manager seems to be right, there is nothing we can do to save others from this. He is very sure that none of this will hurt his buisness. Told me so himself and stated that this happens at all buisness. I do not think so, I have had wonderful buisness eslewhere. They sell great stuff that works awesome.........I buy their stuff from Honda of Redlands when I need it.
Posted October 21, 2007 - 06:40 PM
[COLOR="Red"]06 CR450X- Athena 500 "Super-X"
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