One month ago: Called BD, said I was a little confused about what I needed to do, and would like to schedule an appointment to bring in my bike for their advertised installation by on site technicians. BD: We don't schedule appointments, you have to just bring it in. Me: I live in Phoenix, and will be driving out to your place south of LA. BD: Yep, just bring it in and leave it. Me: How long will it take. BD: 1-3 days.
Yesterday: Flew to California, rented a car at Ontario airport, drove to BD in San Marcos.
Conversation in store...
Me: Explained what bike I had and what I wanted to do. Mentioned that I was having trouble with their website. Apparently, the site does not function completely with a Macintosh browser (which I used).
BD: Well, to do what you want to do, you'll have to order individual components.
Me: Okay, let's do that.
BD: You need to give me the exact part numbers of the components.
Me: I don't know the numbers. I couldn't pull that up on your website. Do you have a catalog here?
BD: No, it's still in print.
Me: Well, if I bought a whole kit would you discount me for items I don't want in it. In other words, can I buy a partial kit?
BD: No, complete kits only.
Me: OK, I'll take a complete kit.
BD: We're out of stock on kits, but we can take your order and mail you one when they arrive.
Me: I'll get back to you.
OK, a man gets this run-around, and he's not supposed to comment on it? Methinks those that are trying to censor this type of open forum commentary have ties to the offending businesses...
HE told BD of his confusion. BD told him to "We don't schedule appointments, you have to just bring it in."
When he makes the trip (from OUT OF STATE, no less) BD cannot help him locate the PARTS THEY SELL! "BD: You need to give me the exact part numbers of the components."
No, I have a bike, and I'd like to fit it with parts YOU sell. You and I both know what components are needed, but it is NOT my job to locate YOUR part numbers.
BD gave him a run-around. BD hasn't had a printed manual in almost a half a year? OK, so maybe they are going paperless. Does the BD guy have a computer at BD itself? Apparently not, or if he did, he put the onus on the customer to provide part numbers? BD advertises installation and tells you to "just bring it in", then they tell you they are out of parts, and do not know what parts to install? Crazy!
Personally, I think by someone saying something to the effect of "Hey, one bad experience is going to get amplified out of proportion." that has done much more amplification of this one experience than the original post. This was one bad experience, but I'd be firing some folks if I owned BD, and yes, I would be doing so over this ONE situation.
BD's responses were inexcusable.