Trailtech customer service
Posted April 03, 2006 - 11:38 PM
I usually don't whine about things, but this time I share my pain.
My Trailtech Lynx shows some odd graphic figures and I sended a mail to their customer support. They answered and Jeff promised to send me a new one ASAP because I had a big race coming and you need a speedo in race pre-check. Well I waited for two weeks and went and bought a bicycle speedo because it never showed up.
Then I ordered their Xenon helmet lamp + some extras (in this race you drove at least 6 special stages in the dark) they send me a mail that do I wanted those item shipped express or expetided. I send them maill back saying express which should take 2 to 3 days. Well those item never showed up and I have to make alternative choices. Today I send them a mail that I don't need them anymore because race was last weekend
Sorry abot whining
Posted April 04, 2006 - 06:16 AM
You can kiss customer service goodbye is something goes wrong!
Posted April 04, 2006 - 07:31 AM
I was in that race but not with Trailtech gear as I was planned.