Trail tech....Awsome people to deal with.

6 replies to this topic
  • eba_eba

Posted July 25, 2005 - 01:36 PM


So i was installing my trail thing ledt to another and had to push the bike out of the way for a second.....look down and the wire for the magnet pick up got caught in the wheel.....

I e-mail trail tech to see if i can solder it...they said you can but might be best if we send you a new unit under warranty.....WOW

Talk about great customer support 10 out of 10

  • BlueRide

Posted July 25, 2005 - 01:51 PM


Wow, that is nice. I wish they had been that nice when the main bolt of my 2 ride old kick stand sheared off.... its a .10 cent bolt, hey told me to mail them the whole kickstand. I told them no thanks and had to make my own.
Now the spring on the stand is floppy after just 4 months ( I DO NOT park my bike on it in my garage between rides) and Trail Tech, again wants the whole stand... sigh. Shoulda bought a PMB. I will agree they are friendly.

  • eba_eba

Posted July 25, 2005 - 02:40 PM


i'm sure they would of sent you a brand new one

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  • RADRick

Posted July 25, 2005 - 04:54 PM


Just so you know, there's nothing mysterious about the TrailTech cable. It's a simple 2 conductor wire encased in plastic. I shortened mine when I switched to a CR-style brake line. A little solder and some shrink tube was all I needed.

  • moto2000

Posted July 25, 2005 - 05:50 PM


Here's another thumbs up to Trail Tech! :applause:

I recently broke the pivot plate on my kickstand and all I had to do was e-mail them some pics of it. They had a new one on my doorstep in a couple questions asked! :eek:

  • spy

Posted July 26, 2005 - 06:23 AM


Wow thats cool. While you guys are talking about customer support, i guess i will add my experience with Progrip.
I have a pair of progrip goggles that i used for quite some time then the sponge started coming off. I emailed progrip directly asking if they sold replacement sponge for my goggles. They asked for my address and sent me a new pair of goggles. And thats direct from italy via registered mail mind you.

  • grayracer513

Posted July 26, 2005 - 07:48 AM


Companies that take care of their customers deserve the recognition for it. It isn't as common in business as it should be.

Doug Dubach at Dr.D is another one. :applause: :eek:

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