Unable to get a response from Rekluse


11 replies to this topic
  • WR450_in_Turkey

Posted November 30, 2004 - 11:38 PM

#1

Is everything ok at Rekluse? I have tried twice by email and once by their contact form to get information from them over the past 2 weeks and as yet have received no response!
It does not bode well to a potential customer methinks?

Ian

  • oldbones

Posted December 01, 2004 - 12:32 AM

#2

Ian,

This is not the usual when dealing with Rekluse, they are known for their excellent customer service.

Last week was a big holiday week here, they probably worked 3 days or less last week. That may be the reason for the delay.

  • Indy_WR450

Posted December 01, 2004 - 05:45 PM

#3

PM TT member "NCMountainman" he is intimate with the Z-start clutch and setting it up for the WR450! :cry:

  • obermeyer

Posted December 01, 2004 - 06:26 PM

#4

This is a rare thing, these guys are great.

Call Patrick at 208-426-0659

  • youngwerth

Posted December 02, 2004 - 07:25 PM

#5

We are WAY behind with email due to the holidays and Endurocross. I encourage you to call to get a quick response or email patrick or myself directly. To prevent a spam engine from ruining another email address of mine assemble it yourself... al or patrick and the domain is rekluse.com (you will need to put the @ symbol between the name and the domain).

  • SMD

Posted December 02, 2004 - 07:48 PM

#6

""I encourage you to call to get a quick response or email patrick or myself directly""

The man is in Turkey mate.......do you take collect calls a 5am....... :cry:

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  • SMD

Posted December 02, 2004 - 07:49 PM

#7

""I encourage you to call to get a quick response or email patrick or myself directly""

The man is in Turkey mate.......do you take collect calls at 4am....... :cry:

  • obermeyer

Posted December 03, 2004 - 05:38 PM

#8

If it is a tech question I may be able to help. I have installed many of the Z-starts.

let me know

OBE

  • Drtbykr

Posted December 03, 2004 - 06:10 PM

#9

Thats great that you care about the customer!

I wrote Yamaha Canada about concerns I had with my bike (starter gear, starting issue and a huge bill for crude coming in the breather hose while I had a kicking session in a bit of water).

All I received from that exercise was writing practise. Didn't even have the courtesy to respond!! Unreal.

Keep up the good work in customer relations, I hope it pays off for you.

  • youngwerth

Posted December 03, 2004 - 09:15 PM

#10

Ian,

I got your email today but didn't get a chance to look up the shipping cost, sorry just hectic as can be right now and I'm on my way to Italy tommorrow. I did forward the message to patrick, he will get the shipping quote to you on Monday. Sorry for the delay.

  • Mr_Toyz

Posted December 04, 2004 - 03:37 PM

#11

Don't be too hard on them, I know they've been very busy. My dealings with them have been very positive. Here is their contact info:

call toll free: 866-REKLUSE
website: www.rekluse.com
email: sales@rekluse.com

Joe
Renton Motorcycles

  • WR450_in_Turkey

Posted December 04, 2004 - 11:33 PM

#12

Ok I am in communication directly with them now so how about we drop it here cos it keeps floating to the top of the heap?




 
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