Got the "shaft" from Chaparral
Posted February 07, 2002 - 08:34 AM
The estimate that she gave me was $37.00 !! I told her that was way too much to pay for shipping, and I would just go ground for $9.00..
She then told me again, that this was an estimate and the actual cost WOULD be much less than $37.00, somewhere in the $20.00 range.
So I agreed.
The tire came when she said it would, and I called to see how much was charged to my VISA for shipping.
They charged me $63.00 for shipping !!!
After two angry phone calls, I got them to knock it back down to $37.00...
I'm still not pleased however, I wouldn't have agreed to that much in the first place.
Oh well, live and learn.. It's Rocky Mountain from now on..
Posted February 07, 2002 - 10:26 PM
Rocky Mountain is the way to go for tires. Told me EXACTLY how much I was to pay. Not an estimate.
Bobs Cycle Supply was reasonable as well.
Like you said. Live and learn.
Posted February 07, 2002 - 10:49 PM
I truely believe we are getting gouged often enough without companies resorting to this kind of tactic.
Posted February 07, 2002 - 11:14 AM
These ppl ship stuff next day everyday.....why would she estimate something?
I work for an airline and if someone came up and asked how much for a ticket to LAX and I told them ummmmm........about 900buck or so! What do you think they would tell me? I DONT CARE IF YOU ARE NEW........FIND OUT EXACT.....if you dont know how......don't pretend. ASK. it is not hard to lean over and ask a fellow employee how to find out or maybe they know off hand or maybe their is a training # to call and ask.
Man this really eats at me when this crap happens.
I recently moved from the ramp loading frt/mail/bags and don't know a lot about the tkting stuff but stumble thru ok. If I have a quest I cannot answer I ALWAYS ask. even if it is the 100th quest of the day to the person next to me! After all ......the guy I am about to TRY to help is indirectly PAYING my 401k ,feeding my fam and putting all of these tires , parts on my HURRICANE! I should at least treat him with respect and HONESTY.........AMEN!
Sorry for venting guys!
Posted February 07, 2002 - 02:02 PM
When you called back did you get to speak with a manager? Mail order and repeat customers are these guys bread and butter....I would definetly make sure someone in management was aware of your feelings (in regards to their poor customer service).... I used to work for Hallman Racing (now THOR) and KTM America...you would not believe the mark up on the gear/parts we buy.....The least they could do would be to pay for the shipping....
Posted February 07, 2002 - 04:32 PM
So they shipped on Monday and they charge me any way with the next day shipping cost...!!!!!
So be aware with those guys.
I'm hearing good stuff about Rocky Mountain.....
Posted February 07, 2002 - 04:51 PM
Mountain? I can't seem to find it. btw: I've had great service and fast delivery from Bobs Cycle.
Posted February 07, 2002 - 07:54 PM
Posted February 07, 2002 - 07:55 PM
Posted February 07, 2002 - 08:29 PM
Posted February 07, 2002 - 09:42 PM
With all the support of Rocky Mtn. , why don't you guys maybe make a solicitation of advertising here to them?
I bet they would drum up a little biz in here!
If I could be of any help let me know. I live near RMATV
Posted February 08, 2002 - 02:39 AM
Yeah, I also thought it was strange that she couldn't give me an exact amount for 3 day shipping. But she told me that they definitely couldn't, but she was sure that it wouldn't be the whole $37.
I even asked her about 5 times before I gave her my card # if she was sure that it wouldn't be the whole $37. She said that she had shipped road tires to Puerto Rico, and it would only cost around $20. So Delaware should be the same or less.
I did talk to a manager both times I called and complained. The first time she said that she would "talk" to the sales person, but couldn't do anything about the shipping charges. After about an hour, I was so pissed off that I called back and nicely told her that I didn't feel I should have to pay the $63 for shipping, and she knocked it down to the $37....
Like I said, not the end of the world just a little annoying.
[ February 08, 2002: Message edited by: email@example.com ]
Posted February 08, 2002 - 05:23 AM
Posted February 08, 2002 - 05:30 AM
I too am waiting for warm weather. We still ride in the cold, but it can be a pain.
Posted February 08, 2002 - 07:01 AM
Posted February 08, 2002 - 08:28 AM
Posted February 08, 2002 - 08:48 AM
here is how good Hypersports svc is.........
I ordered about 4-500bucks worth of stuff and including my Hurricane kit. They promised me it would be HERE on friday.(it is now monday)The following monday rolls around and still nothing.
I called on tues and they said that the airbox decals were supposed to be in today and they would ship that afternoon(tues),should be there by friday 10am!
Friday 5p shows up and NOTHING.I call and they have NO clue what I was talking about. I talked to the manager or owner or whoever and they researched it. He called me back at 6pm on friday and explained that the only thing they had ready for the shipment was the airbox decals!
I hung up and called my local dealer for some assistance.He ordered directly from ONE IND and had it here by sat/10am and it was on my bike by sunday.
Here is the KICKER.........
Nearly 4months later they called back and made sure it was ok to ship my order!
Being quick witted ........I said yes but to only send it COD because my card had expired! I also asked them to ship it NEXT DAY AIR so I could have it quick.
I fealt a little vendictive but I soon got over it and fealt as if a payback was well deserved!
When the FEDEX guy showed up I just had him right it down as REFUSED!
Mad me feel at least a little satisfaction!
So as I said B4.......
Hyper-Sport in Co.
Posted February 08, 2002 - 09:04 AM
Good for you...I'll do the same if I get the chance. Once again, F Hypersports!
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